Frequently Asked Questions – Plumber in Rome, Georgia | Rome Plumbing Pros

Every question on this page came from a real call or message from a Rome, Georgia homeowner. Over the years of working in Rome and surrounding communities like Shannon, Lindale, Cave Spring, Aragon, Cedartown, and Rockmart, we have answered the same questions hundreds of times, and we have put the most useful ones here so you have a reliable resource before you even pick up the phone. We handle drain cleaning and clog removal, water heater repair and installation, tankless water heater service, pipe repair and whole-house repiping, water line repair and replacement, toilet and faucet installation, garbage disposal repair, gas line work, slab leak detection, and 24 hour emergency plumbing throughout Rome, Georgia and the surrounding area. Many of the questions below reflect the specific conditions in older Floyd County homes, hard water, galvanized supply lines, clay sewer lines, and the occasional freeze. We have been working in homes like these for years, and we give you the same straight answers here that we give on the job. If you do not see your question, reach out to us for assistance and we will respond the same way.

General Plumbing Questions in Rome

What are the most common plumbing problems in older Rome, Georgia homes?

Plumbing problems in older Rome homes fall into predictable patterns. Galvanized steel supply lines that have been corroding from the inside for decades are the most frequent source of low pressure, rust-colored water, and repeated leaks. Cast iron and clay drain lines develop root intrusions and buildup over time. Original water heaters and fixtures that have never been replaced are long overdue. If your Rome home was built in the 1960s or 1970s and has not had major plumbing updates, an honest assessment of the system is worth having.

How do I know when to call a plumber instead of trying to fix it myself?

Call a plumber in Rome when the problem involves a supply line shut-off, any work behind a wall or under a floor, a gas connection, a toilet that is leaking at the base, a water heater, or anything that has already been attempted once without success. Surface tasks like replacing a showerhead or a toilet flapper are within reach for many homeowners. Anything that requires opening a pipe, accessing a wall cavity, or working with a gas connection should be handled professionally. The cost of fixing a failed DIY attempt almost always exceeds the original professional repair.

What counts as a plumbing emergency?

A plumbing emergency in Rome is any situation causing active water damage, a health hazard from sewage entry into the home, a complete loss of water supply, or a gas concern. Burst pipes, sewer backups coming up through floor drains, water heater failures flooding the utility room, main water line failures leaving the house dry, and frozen pipes that have split are all genuine emergencies. A dripping faucet or a slow drain is not an emergency unless it is actively worsening. When in doubt, call and describe the situation, and we will tell you honestly how urgent it is.

Do you work on mobile homes or manufactured homes in the Rome area?

We focus on site-built residential homes in Rome, Georgia and the surrounding communities. If you are uncertain whether your home qualifies, reach out to us for assistance and describe the property type and the plumbing issue. Many of the same plumbing systems, supply lines, drain connections, water heaters, and fixtures appear in both traditional and manufactured homes, and we can assess on a case-by-case basis what service we can provide for your situation.

How do I locate my main water shutoff?

In most Rome, Georgia homes, the main water shutoff is located where the supply line enters the house, typically in a utility room, crawl space, basement, or near the water heater. Some older homes have the shutoff in a box near the foundation. The city-side shutoff is at the water meter near the street, which requires a meter key to operate. Knowing where your shutoff is before an emergency is one of the most practical things a homeowner can do, because turning off the water immediately is the first step in controlling any active leak or burst pipe situation.

Do you offer same day plumbing service in Rome?

Yes. Same day plumbing service in Rome, Georgia is available for most calls, including repairs, water heater service, drain cleaning, and emergency situations. We fit same day appointments into our schedule ahead of non-urgent booked work when the situation calls for it. Contact us today and we will give you an honest answer about availability based on the current call load and the urgency of your situation. We do not promise same day service we cannot deliver.

How fast can an emergency plumber arrive in Rome?

For active plumbing emergencies in Rome, Georgia, we dispatch as quickly as possible and give you an honest arrival window when you call. Because we are based locally and serve Rome and the surrounding area every day, we are not dispatching from a remote call center. Most emergency situations in Rome receive a technician within an hour or two, though response times can vary during peak demand periods. We communicate timing clearly and do not leave you waiting without information.

Are you familiar with plumbing systems in condos or apartments in Rome?

Yes. Plumbing in condos and multi-unit buildings in Rome, Georgia has some additional considerations, including shared supply lines, building shutoffs that affect other units, and drain stacks shared between floors. We are familiar with these configurations and handle them efficiently. When you reach out for condo plumbing service in Rome, let us know the building type so we can ask the right questions about access and system layout before we arrive.

What is the best plumber for older homes in Rome?

The best plumber for older homes in Rome, Georgia is one who is actually familiar with the pipe materials, drain configurations, and system conditions common in homes built in the 1960s and 1970s in this area. We work in these homes every week, and we know what galvanized supply lines look like at different stages of deterioration, how original cast iron drain lines behave, and when a repair is adequate versus when a broader assessment is warranted. That specific local experience is what makes a diagnosis accurate in an older home.

Do you do any preventive plumbing maintenance in Rome?

Yes, and it is genuinely worth doing in older Rome, Georgia homes. A water heater flush removes sediment that reduces efficiency and shortens the unit’s life. A camera inspection of the main sewer line identifies root intrusions before they cause a backup. A pressure test on galvanized supply lines reveals internal narrowing before it progresses to leaks. These are practical maintenance steps that prevent larger, more expensive problems. Reach out to us for assistance if you want to schedule a maintenance visit for your Rome home.

Drain Cleaning and Clog FAQs in Rome

How much does drain cleaning cost in Rome, Georgia?

The investment for drain cleaning in Rome, Georgia depends on the type of clog, its location, and what method is needed to clear it. A surface clog in a single fixture is a simpler job than a main sewer line blockage requiring camera inspection and hydro jetting. We assess the situation when we arrive and explain what we find before doing any work, so you understand what the service involves before we start. There are no surprise add-ons after the job is agreed upon.

What is the difference between hydro jetting and snaking in Rome?

Snaking uses a rotating cable to punch through the center of a blockage and create a path for water to flow. It is effective for isolated clogs near a drain opening but leaves buildup along the pipe walls. Hydro jetting uses high-pressure water to scour the interior of the pipe completely, removing grease, soap scum, mineral deposits, and root intrusions from the full circumference. Hydro jetting in Rome produces results that last significantly longer for recurring clogs, particularly in older cast iron lines where buildup accumulates on the rougher interior surface.

Why does my kitchen drain in Rome keep clogging even after it has been cleared?

A kitchen drain that keeps backing up in Rome despite being cleared is almost always a grease issue where snaking has only opened a channel through the center of a buildup rather than removing the material from the pipe walls. The blockage closes back in quickly because the grease coating remains. Hydro jetting removes the buildup from the full pipe circumference and produces a lasting result. If the clog has returned multiple times after snaking, a camera inspection is the fastest way to confirm the extent of the buildup and target the clearing correctly.

What should I avoid putting down my drains?

In the kitchen, avoid grease, cooking fats, coffee grounds, pasta, rice, and fibrous vegetables. Even liquid grease solidifies in the pipe quickly once it cools. In bathroom drains, hair is the primary culprit, and a mesh drain cover reduces how much reaches the line. Do not flush anything other than toilet paper, including products labeled as flushable wipes, which do not break down in water and are a leading cause of main line backups in Rome homes. Chemical drain cleaners are corrosive to older pipe materials with repeated use and do not address root intrusions or physical buildup.

What causes main sewer line backups in Rome?

Main sewer line backups in Rome, Georgia most commonly result from tree root intrusions in older clay or cast iron lines, grease and soap scum accumulation that has built up over years, or physical pipe damage such as a collapse or severe offset in an aging line. When multiple fixtures in the home are backing up simultaneously, the main line is almost always involved. We run a camera inspection before clearing so we know exactly what is causing the backup and apply the most effective method for that specific problem.

How soon can you come for emergency drain cleaning in Rome?

We offer same day and emergency drain cleaning service in Rome, Georgia for urgent situations including sewer backups, toilet overflows, and main line failures. For active backups sending wastewater into the home, we prioritize the call and dispatch quickly. Contact us today and describe the situation, and we will give you an honest arrival window. Emergency drain service in Rome is available around the clock and we do not ask you to wait until business hours for a backup that is actively affecting your home.

Do you use camera inspection for drain problems?

Yes. We use camera inspection for main sewer line issues, recurring clogs where the location or cause is unclear, and any situation where the homeowner wants confirmation of the drain line’s overall condition. Camera inspection shows us exactly what is in the line and where, which allows us to apply the right clearing method and avoid treating a symptom while missing the actual cause. After clearing a main line, we often run the camera again to confirm the line is open end to end before considering the job complete.

Water Heater Repair and Installation FAQs in Rome

How do I know if my water heater needs replacement in Rome?

Signs your water heater needs replacement in Rome, Georgia include a unit that is more than twelve years old and is experiencing its second or third service issue within a short period, a tank that is leaking from the body rather than from a connection or fitting, persistent rust or sediment in the hot water despite servicing, or a unit that no longer provides enough hot water for the household despite being properly sized. If your unit is between eight and twelve years old and developing problems, we assess the full condition and give you a straight repair versus replacement recommendation.

When should I call for no hot water in Rome?

Call for no hot water service in Rome as soon as the problem is confirmed. A household without hot water cannot comfortably function, and we offer same day water heater service for most calls. Before you call, check that the unit has power or gas supply. For electric units, check the breaker and the high-temperature cutoff button. For gas units, verify the pilot is lit. If those quick checks do not restore hot water, reach out to us for assistance and we will schedule a visit the same day in most cases.

What causes a water heater to leak in Rome?

Water heater leaks in Rome, Georgia have different causes depending on where the water is coming from. Leaks at the supply line connections at the top of the unit are usually loose fittings or corroded supply lines. A dripping pressure relief valve suggests excess pressure inside the tank. Water pooling at the base of the tank often means the tank interior has corroded through, which is not repairable and typically means the unit needs replacement. We identify the leak source before recommending anything so the fix actually addresses the problem.

Do you install tankless water heaters in Rome?

Yes. We install tankless water heaters in Rome, Georgia for both gas and electric systems. Tankless installation is more involved than a tank replacement because it requires confirming adequate gas supply capacity or electrical service, running correct venting to the exterior, and sizing the unit for the household’s actual hot water demand. An undersized tankless unit produces lukewarm water under full household demand, and we prevent that by assessing the household’s needs before recommending a unit. We handle the full installation and configure the unit before startup.

How long does water heater replacement take in Rome?

A straightforward tank water heater replacement in Rome typically takes two to three hours from start to finish, including draining and removing the old unit, installing the new one, making the supply and drain connections, and running the system through a full heating cycle to confirm performance. A tankless installation takes three to four hours and sometimes longer if gas line modifications or new venting runs are required. We give you a realistic time estimate when we schedule so you can plan your day around the job.

What is the benefit of a tankless water heater for a Rome home?

A tankless water heater in Rome, Georgia provides hot water on demand without storing a large volume of heated water around the clock, which reduces energy consumption compared to a traditional tank heater that cycles on and off to maintain temperature. Tankless units also take up significantly less physical space and have a longer expected service life than tank heaters when properly maintained. For households in Rome that frequently run out of hot water during peak morning use, a correctly sized tankless unit eliminates that problem entirely.

Why is my water heater making loud noises in Rome?

Loud popping or rumbling from a water heater in Rome almost always indicates sediment buildup on the bottom of the tank. As the burner or heating element heats water trapped beneath the sediment layer, it forces its way through and creates the noise. A sediment flush often resolves this, and for units in good condition otherwise, a yearly flush is worthwhile maintenance in parts of Floyd County where water mineral content is higher. If the unit is older and the sediment has been building for many years, we assess whether a flush is worth doing or whether the unit is past the point where flushing extends its life meaningfully.

What should I do if my water heater is leaking and flooding the utility room?

Turn off the cold water supply valve above the water heater immediately to stop additional water from entering the tank. For a gas unit, turn the gas valve to the pilot position. For an electric unit, turn off the breaker. Place towels or containers to limit spread if you can do so safely, and then contact us for assistance immediately. A water heater actively flooding a utility room in Rome is a plumbing emergency we handle around the clock. We will dispatch quickly and assess whether repair or replacement is appropriate when we arrive.

Can hard water affect my water heater in Rome?

Yes. Harder water in parts of Floyd County accelerates sediment accumulation inside tank-style water heaters and speeds up anode rod depletion. Both effects shorten the effective service life of the unit and reduce efficiency before the heater reaches its expected age. Annual or biennial water heater maintenance, including a sediment flush and anode rod inspection, extends the life of the unit noticeably in harder water conditions. Tankless water heaters in Rome with hard water also benefit from periodic descaling of the heat exchanger to maintain full output.

Do you repair electric water heaters as well as gas?

Yes. We repair both electric and gas water heaters in Rome, Georgia. Electric water heater service includes testing and replacing heating elements, thermostats, high-temperature cutoffs, and checking the electrical supply and circuit for issues that affect the unit’s performance. Gas water heater service covers the burner assembly, thermocouple, pilot system, gas valve, and pressure relief valve. We run the appropriate diagnostic for the unit type before recommending any parts replacement, which prevents unnecessary repairs and finds the actual cause of the failure.

Pipe Repair, Repiping and Water Line FAQs in Rome

How do you detect a hidden leak in a wall in Rome?

We use pressure testing to confirm a supply line is losing water, then use moisture detection equipment to locate the area of highest moisture concentration inside the wall or ceiling. This approach identifies where the leak is occurring within the structure before we open anything. Water travels along framing and pipe runs and typically appears on surfaces well away from the actual source, so finding the source accurately before opening the wall is essential. We make only the access needed rather than searching by opening large sections of drywall.

What are the signs of a slab leak in Rome?

Signs of a slab leak in Rome, Georgia include a water meter that registers usage when every fixture is confirmed off, a warm or hot spot on the floor surface suggesting a hot water line leak beneath the slab, the sound of running water inside the home with no fixture open, a water bill that has increased significantly without explanation, cracks in flooring or baseboards without a visible surface cause, or damp areas developing at the base of ground-floor walls. If you notice one or more of these, reach out to us for assistance and we will run the appropriate tests to confirm whether a slab leak is present.

What causes low water pressure throughout the house in Rome?

What causes low water pressure in Rome, Georgia depends on where the pressure is being lost. Galvanized supply pipes that have corroded from the inside out narrow the interior diameter progressively and reduce flow at all fixtures over time. A failing pressure regulator at the main supply entry drops the pressure for the whole house. A service line leak loses pressure between the meter and the home before water reaches the interior. We run a pressure diagnostic comparing readings at the main versus at fixtures throughout the house to identify where the loss is occurring before recommending any repair.

What should I do for a burst pipe in Rome before the plumber arrives?

What to do for a burst pipe in Rome, Georgia: locate your main water shutoff and turn it off immediately to stop water from continuing to enter the damaged area. The shutoff is typically in the utility room, crawl space, or basement. Turn off the circuit breaker for any room where water has reached the floor to reduce electrical hazard. Move belongings away from the water if safe to do so. Do not use any electrical outlets or switches in the affected area. Then contact us immediately so we can dispatch for the repair.

When is repiping older Rome homes the right choice?

Repiping older homes in Rome, Georgia is the right choice when a galvanized or other deteriorating supply system has produced multiple leaks in different locations within a short period, when water pressure has declined significantly due to internal pipe narrowing, when rust-colored water is coming from multiple fixtures indicating systemic corrosion, or when a plumber has advised that the same system will likely need service again soon after a repair. A full repipe ends the cycle of repeated repairs and delivers immediate improvements in pressure, water quality, and system reliability.

What is the difference between copper and PEX repiping in Rome?

Copper repiping in Rome uses rigid copper pipe that is soldered or press-fit, a material with a well-established long service life and full compatibility with existing copper connections. PEX pipe installation in Rome uses flexible cross-linked polyethylene that routes through walls with smaller access openings, is naturally resistant to freeze damage, and does not corrode. Both are excellent materials for a full repipe. We discuss which suits your home’s configuration, your water conditions in Rome, and your long-term goals before recommending one over the other.

Can tree roots damage my sewer line in Rome?

Yes. Tree root intrusions in sewer lines are one of the most common drain problems we handle in older Rome, Georgia neighborhoods. Roots seek moisture and find their way into any crack, gap at a joint, or offset in an aging clay or cast iron sewer line. Once established, they grow progressively and eventually restrict or completely block the line. A camera inspection confirms where the entry points are and how established the roots have become. Hydro jetting with a root-cutting nozzle clears them completely, and if the pipe at the entry point has deteriorated significantly, we discuss repair options for that section.

How long does a whole-house repipe take in Rome?

The time required to repipe an entire home in Rome, Georgia depends on the size of the house, the number of fixtures, and the pipe material being replaced. For a typical three-bedroom, two-bathroom Rome home, a full PEX repipe typically takes two to three days, working in sections to keep water off for as short a time as possible in each area. We plan the work sequence before we start so the household is disrupted as little as possible and water is restored to completed sections while we move to the next. We give you a detailed timeline before work begins.

Garbage Disposal Repair and Installation FAQs in Rome

How do I fix a jammed garbage disposal in Rome?

How to fix a jammed garbage disposal in Rome: turn off the unit at the wall switch and then shut off power at the outlet under the sink, do not rely on the switch alone. Do not put your hand inside the grinding chamber. Use the hex key that came with the disposal on the access point at the bottom of the unit to manually rotate the grinding plate and free the obstruction. Once the jam clears, press the reset button, restore power, and run the unit with water. If this does not resolve it, or if you are not comfortable doing it, reach out to us for assistance and we will come same day.

Why does my garbage disposal smell bad in Rome?

Persistent bad smells from a garbage disposal in Rome, Georgia almost always come from decomposing food material on the underside of the rubber splash guard and along the interior walls of the grinding chamber. These areas are not reached by running water and dish soap through the drain. We clean the splash guard, the grinding chamber, and the drain connection as part of a disposal odor service call. If the odor also comes from the drain line below the unit, we check for a partial blockage holding decomposing material close to the unit.

When should I replace my garbage disposal instead of repairing it?

Replace a garbage disposal in Rome when it is over ten years old and has needed repair two or more times in the past year, when the leak is coming from the unit body rather than a connection, when the motor trips the reset under normal household loads, or when grinding performance has declined despite the drain line being confirmed clear. If the unit is less than five years old and has a single clear problem such as a jam or a reset button failure, repair almost always makes more sense. We assess each situation and give you an honest recommendation.

What is the difference between continuous feed and batch feed disposals in Rome?

Continuous feed garbage disposals run whenever the wall switch is on, making them convenient for meal prep when you need to feed food waste into the unit continuously. Batch feed disposals only operate when a cover is placed over the drain opening and turned to activate the unit, which adds a layer of safety by preventing the unit from running accidentally. Continuous feed is the most common choice in Rome kitchens because it is easier to use during cooking. Batch feed is worth considering in households with young children or anyone who prefers the cover-activated operation.

Can you install a garbage disposal in a Rome home that has never had one?

Yes. Installing a garbage disposal in a Rome, Georgia home that has never had one requires adding the correct sink flange to the existing kitchen sink drain, running the drain connection to the P-trap, and confirming that an appropriately sized outlet with the correct switch wiring is available under or near the sink. In older Rome homes, the outlet under the sink may not be set up for a disposal, and we address the electrical portion as part of the complete installation. We help you select the right unit for your kitchen’s use and install it correctly from the start.

Plumbing Fixture Installation and Repair FAQs in Rome

How long does toilet installation take in Rome?

Toilet installation questions in Rome usually come down to timing and process. A straightforward toilet replacement in Rome, Georgia takes about one to two hours, including removing the old toilet, checking the floor flange condition, installing the new unit with a fresh wax ring and supply line connection, and running multiple flush cycles to confirm everything is functioning correctly. If the floor flange needs repair or the surrounding subfloor has rot from a prior wax ring failure, additional time is needed. We give you a realistic time estimate when we schedule the job.

What should I do if my faucet is dripping in Rome?

A dripping faucet in Rome, Georgia is usually a worn cartridge, washer, or O-ring inside the valve. Shutting off the supply valves under the sink or at the wall stops the drip until the repair is made. Do not force the handle into the off position with excess pressure, as this damages the internal components further. Reach out to us for assistance and we will assess whether a cartridge replacement resolves it or whether the fixture is at the point where replacement is the more practical option. Many faucet repairs in Rome are completed in a single visit.

Do you install outdoor faucets and hose bibbs in Rome?

Yes. We install and replace outdoor faucets and hose bibbs throughout Rome, Georgia. We typically install frost-free models that locate the internal shut-off point inside the heated wall to protect the supply connection during the brief cold snaps that Rome experiences. If your existing hose bibb drips, leaks around the handle, or has cracked from a freeze, we remove it and install a correctly sized replacement and seal the exterior penetration properly before we leave. We test the faucet at full flow to confirm the install before completing the job.

Can you replace a sink in an older Rome home?

Yes. Kitchen sink installation in Rome, Georgia older homes sometimes requires attention to the counter cutout dimensions, which may not match modern sink models exactly, and to the drain configuration below the counter, which may use older trap styles or pipe materials. We measure the existing opening and assess the drain side before recommending a specific sink model so the installation fits correctly without field modifications that compromise the result. We also check the condition of the shutoff valves below and replace them if they are suspect, since valves that have not been operated in years can fail when turned.

When is it time to replace a shower valve in Rome?

A shower valve in Rome, Georgia is ready for replacement when the cartridge has been replaced before and the problem has returned, when the valve body is an original two-handle design from the 1960s or 1970s without pressure balancing, when the valve no longer holds a consistent temperature or pressure despite a new cartridge, or when water appears from behind the tile near the handle area. A modern pressure-balancing replacement valve also adds anti-scald protection, which is a meaningful safety upgrade particularly in households with children or elderly residents.

Gas Line and Emergency Plumbing FAQs in Rome

What should I do if I smell gas in my Rome home?

If you smell gas or suspect a gas leak, go outside immediately and call 911 – this is a serious emergency that needs urgent attention from the gas company. Do not use light switches, phones, or any electrical device inside the home before leaving. Do not return until emergency services have cleared the building. After the gas company has shut off the supply and confirmed the scene is safe, contact Rome Plumbing Pros to assess and repair the gas line. We handle gas line repair in Rome with full pressure testing before restoring supply.

Gas line safety in Rome – what do homeowners need to know?

Gas line safety in Rome, Georgia starts with knowing the smell of natural gas, a rotten egg or sulfur odor added by the utility. Never ignore that smell. Know where your gas shutoff is at the meter, though the meter shutoff requires a wrench and should be left to the gas company or emergency services in a true emergency situation. Never attempt to repair a gas connection yourself. All gas line work, from adding a new appliance connection to repairing a damaged supply run, should be done by a professional who pressure-tests the completed work before restoring gas supply.

Do you install gas lines for stoves or dryers in Rome?

Yes. We handle gas line installation in Rome, Georgia for new stoves, dryers, generators, outdoor grills, and other appliances. The work involves sizing the supply line to the BTU demand of the appliance, running the line from the existing supply, making correct fittings at both ends, and pressure-testing the completed line before any gas is supplied. We do not consider the installation complete until the pressure test confirms the line is fully sealed. If you are adding a gas appliance to a Rome home that currently has electric appliances, we assess the supply side to confirm the existing service can support the new load.

How soon do you respond to plumbing emergencies in Rome?

We dispatch as quickly as possible for plumbing emergencies in Rome, Georgia and give you an honest arrival window when you call. Because we are based locally, we are not routing calls through a distant dispatch center, and our response times reflect that. For burst pipes, sewer backups, and water heater floods with active water damage, we treat the call as a priority and move other work to accommodate the emergency. Most Rome area emergencies receive a technician within one to two hours, though this can vary during high-demand periods.

What should I do while waiting for an emergency plumber in Rome?

If you have a burst pipe or flooding, turn off the main water supply to stop water from continuing to enter the damaged area. For a sewer backup, stop using all drains and toilets to prevent wastewater from spreading further. For a gas concern, go outside and call 911 before contacting us. Turn off electricity to any room where water has reached the floor. Move belongings away from the water if you can do so safely. Clear a path to the affected area so we can move quickly when we arrive. Do not pour chemicals into a backed-up drain while waiting.

Do you handle after-hours plumbing emergencies in Rome?

Yes. We provide true after-hours emergency plumbing in Rome, Georgia, which means we actually answer and actually dispatch after business hours, on weekends, and during holidays. Plumbing emergencies do not follow a schedule, and neither does our emergency response. When you call for an emergency outside of normal hours in Rome, you are reaching someone who can make a real decision about dispatch, not an answering service that will schedule you for the next morning.

Can you fix a burst pipe in my Rome home the same day?

Yes. We handle burst pipe emergency repair same day in Rome, Georgia around the clock. We carry common repair materials on our service vehicles so most burst pipe situations can be addressed in a single visit without a parts run. When you call, describe the location and what you can see so we know what we are likely walking into. While you wait, turn off the main water supply to stop further water entry into the damaged area. We arrive prepared to stop the problem and make the repair in one visit wherever possible.